my only problem is that I had to bring the car back two times to get it fixed because my appointment was scheduled too late in the day to get this problem fixed. The person that scheduled the appointment didn't realize it would take 3 hours of labor to change out a back tail light lens. I wouldn't have expected it to take that long either, but it did.
Very poor communication. Arranged an appointment for recall service and specifically said I wanted it early enough to complete the repair the same day. I hadn't heard anything so I called and was very disappointed when I was told it would not be done because it was a big job. I then said I needed a loaner and while I did get a good loaner, I was told that I had to be there by 6 to get it, which was very inconvenient, because they would not be there after. This was after being on hold for quite a while and hearing the message that they were there until 8. Poor communication and not at all flexible about me getting there when I work an hour away.