547 Reviews Found
Confirmed Service Customer
The fellas in the service department are always friendly and efficient. I’m happy to use Whitesides for all of my service needs!
Alisa R.
BETHESDA
Business Response
Hi there, thank you so much for your positive comments about Whiteside Chevrolet Buick GMC!
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Confirmed Service Customer
Treated like I matter to the dealership
Johnny W.
SAINT CLAIRSVILLE
Business Response
Thanks, Johnny! You do matter to us!!
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Confirmed Service Customer
Tanner Nemeti took care of us and he was excellent. He made sure we understood what was going on and helped us to place an order for an item we needed. Great overall experience!
Lisa S.
SHADYSIDE
Business Response
We are very happy to have provided you with such a positive experience!
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Business Response
It is great to hear everything was done quickly and to your satisfaction!
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Confirmed Sales Customer
First day we test drove vehicles and filled out a credit app and got what I thought was rough estimate of trade in and vehicle payment. Next day the deal was done on the numbers the day before , we didn’t get a chance to negotiate price or trade in value the whole thing was rushed and I felt pressured and for some reason I made the deal probably costing myself money.. the whole process needed slowed down. I’ve bought 8 new cars from Whiteside’s of st Clairsville and this is the first time I feel I got the short end of the deal
Erin M.
NEW ATHENS
Business Response
Thank you for your feedback. We also appreciate your time talking with us regarding your specific concerns about feeling rushed. We certainly do not want to rush anyone into such a large decision, yet we also want to be efficient and respectful of your time. Please do not hesitate to reach out should you have any questions or converns.
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Confirmed Service Customer
The guys were friendly and fix my car in a timely manner…Thanks!
Yvonne M.
BENWOOD
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Whiteside Chevrolet Buick GMC and we hope to see you again soon!
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Business Response
We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Always excellent service will not deal anywhere, but Whitesides!
Charles M.
ZANESVILLE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Whiteside Chevrolet Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
Had my truck for 16 days. Charged me 136 dollars to quote me a new transmission would be 5100 dollars plus tax.
Jordan C.
CAMERON
Business Response
We appreciate your feedback regarding your most recent visit. As with most dealerships we do charge a diagnostic charge since it requires time and expertise from a certified technician, and we do work to keep our pricing competitive. Do not hesitate to reach out to us on any needs for your new vehicle. We are here for you.
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Business Response
It is great to hear everything was done quickly and to your satisfaction!
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Confirmed Service Customer
The personnel, at Whiteside, are extremely nice.
Lisa C.
BELLAIRE
Business Response
We strive to treat our customers as we would like to be treated ourselves! We appreciate your business and look forward to seeing yo0u again soon!
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Confirmed Service Customer
My wait time was way too long for the work I had scheduled. It took more than an hour and 45 minutes to change my oil, fuel filter, engine air filter, cabin air filter and to program a new key fob.
Jack H.
SHADYSIDE
Business Response
Thank you for your feedback. We do ask that you allow approximately an hour for an oil change, which is consistent with GM standards. Additional time was required when adding additional services such as programming a key fob. We sincerely value your business and look forward to your next visit!
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Business Response
It is great to hear everything was done quickly and to your satisfaction!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Whiteside Chevrolet Buick GMC and we hope to see you again soon!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
Jolynn peschek is who we dealt with. So knowledgeable about our Buick Encore GX and took a lot of time with us. Didn’t matter how many times we called her she was always pleasant. She is an asset to Whiesides.
Linda M.
BELLAIRE
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Whiteside Chevrolet Buick GMC.
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Confirmed Sales Customer
Overall it was good Harry my salesman want above and beyond to help me.
Timothy L.
WHEELING
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
I sat there for 2 1/2 hours then they told me they were backed up and didn't know they when it would be done. they said my battery was low and then they charged it. why didn.t they just replace it. also i have to go back because they didn't have they parts. I went in at 9am and didn't leave until after one
Karen T.
RAYLAND
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Confirmed Service Customer
I recently purchased a brand new 2023 2500 HD. Only had the truck 3 days and the rear ac didn't work. Call made an appointment, dropped truck off on Wednesday. 9 days later no communication about status of vehicle. I called in multiple times to see what was going on with truck. 2 and half weeks later I call again to speak with the service manager. He tells me that they are waiting on a part to come in. Week 3 I call again and find out they had broken my lift handle on driver side and was waiting on that part now. So basically 3 weeks in shop only 1 phone call 2 and half weeks into having my truck and broken parts that weren't broke when I dropped it off....absolutely terrible customer service.
Preston W.
BELMONT
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Confirmed Service Customer
The waiting area was clean and stocked with snacks. The service was quick and the people I dealt with were professional.
Lisa B.
CADIZ
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.