The appointment schedulers are friendly and very efficient. The tech service staff are also very professional, efficient and helpful. I have all-around great service when I go to Whitesides. This is a very well-run dealership. I have been a customer for 30+ years and will continue to support such great people and work.
Brad Delvecchio, Rich Vince, Sam Kelly and Nick Moore all went out of their way to assist me with the purchase of my new 2021 Chevy Silverado. They were very cooperative and easy to deal with and provided me with first class customer satisfaction. They made sure that they met all of my needs in reference to the purchase. I would highly recommend Whiteside Chevrolet to anyone wishing to purchase a vehicle.
2.5 hours after appointment time nothing was started on vehicle. Spent 6 hours of my day off sitting waiting. Took vehicle to have mirror and brake squeaking under warranty checked and we were charged $127 with nothing fixed. Told we don’t need new brake pads. Said they filed the pads , without our permission, and the noise will probably continue bc it’s something the new brakes do. We have a new truck that squeaks. Plus while talking to manager Shawn he told me oil and tire rotation was done at 830. We never had that done because we had that done about 4 weeks ago. Claim we authorized the filing of pads which cost us $127. Very very disappointed. Even spoke to GM Dave with unsatisfactory resolution.
We appreciate you bringing your concerns to our attention and discussing this with our service manager and the general manager. We certainly want to do the right thing for our customers and this is in the forefront of our operation. We trust that you found the end resolution fair and acceptable. Thank you for your patronage and for voicing your concerns and allowing us to address them.
I had a 3pm oil change appointment and I did not get out until almost 4:30. I arrived 15 min early. To me for this service it is unacceptable. Your sign states quick lane /lube and it was no where near quick.
Jeff, we normally ask that you allow an hour for an oil change, tire rotation and multi point inspection, so clearly we were a few minutes over that. Coupled with you arriving 15 minutes early, you were here longer than anticipated. We are working on bettering our processes to get our customers in, on time, and out on time. We appreciate your feedback and look forward to seeing you again soon.
Brought car in on Thurs., needed good bit done, was there 2 days. Was waiting a few days to see if anything was going to leak. The first couple of days there were small leaks, but as of today didn't notice any. If it continues this way, I will be very pleased. Did notice a sound when steering to the left, will keep an eye on that. Thank you
Bonnie, we know how frustrating it can be when your vehicle needs major repairs and they are not covered under your extended warranty. We wish you all the best and if there is anything we can do for you in the future please do not hesitate to reach out!
I had a scheduled oil change appointment. First there was nowhere to park anywhere near the service entrance. I had to park upstairs in the empty spaces near the car lot and walk down around the building. The service personnel are always friendly and professional which is a plus. But then I waited with 9 other people in the customer lounge for 2 1/2 hours before my car was done. Almost everyone there had been waiting for well over an hour, some 2 or 3 hours. I’m not sure what was taking so long because I have never had to wait that long any other time I’ve had my oil changed. Hopefully that was a one time event. I trust the Whiteside service department with the regular maintenance on my car and would like to continue doing so but may rethink that if a 2 to 3 hour wait becomes the norm.
Lynda, thank you for taking the time to share your concerns with us and sparing a couple of minutes today to talk to me. On Tuesday we had some personnel changes in service as we welcomed Shawn to the team. Dalton, who was dispatching the service work was involved in showing Shawn around. As a result of this we ran considerably behind schedule. We sincerely apologize. Your time is valuable and we try to respect that. We are working diligently so that you do not see this recur. Thank you again. Tammy
Thank you for taking a few minutes to talk with me this afternoon. Again, we have made some changes to our scheduling so that we are not as many appointments scheduled right after lunch. This should help to ensure that appointments are handled in a more timely manner. Thank you again for bringing your concerns to our attention. Tammy