Ease of making an appointment. Timely and efficient service. Courtesy vehicle ride to and from work. I am very satisfied. Whitesides always takes care of all of my service needs. The techs and service personnel are friendly and very knowledgable
Somewhat understandable to have to wait but why make an appointment for service if you aren���t taking my car back at the time of the appointment. Also, some dealerships offer car washes, this was the opposite. Dirty footprints all over the inside of my clean truck from the employees. Unacceptable. Why should I have to clean my truck after a service call?
Salesman wasn���t very professional and I was never signed up for my gm points program. Wasn���t explained to me that I had to get the wv title done myself. Truck was damaged during the undercoating process.
Zach...we apologize that you were not enrolled in the GM points at the time of delivery. We are very pleased that you are working so closely with several of our managers to address your concerns. At our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients.
Molly, thank you for taking the time to talk with us yesterday regarding this. We were pleased that we were able to find the failing part, which was unrelated to your oil change, and get a new one ordered for you. We look forward to seeing you soon and getting this resolved!
We are pleased that Anthony had everything ready for you when you arrived. We strive to be flexible and work with our out of town guests! If you have any further questions, please give us a call. We're always happy to help!
Anita, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.