Appointment was for an oil change and to check and rotate the tires. I reported having trouble with the two back tires loosing air. I was told that my tires had dry rot around the rims or bead. This is strange being the tires are a year old. I took my car back to where I purchased the tires immediately upon leaving and showed them the documentation that Whiteside's had provided. They looked at the tires and said the only thing they saw was the normal wear on the tire and the small superficial cracks or "dry rot" was typical from the heat induced under normal conditions. They took the tires off and placed them in their "dunk tank" and yes there was air leaking around the bead and around a valve stem. The tire dealership removed the tires from the rims, cleaned the rims (The car has aluminum rims and they flake), applied a "rim cement," and repaired the valve stem issue all at no charge and the problem was solved! So tell me WTF your service people do?!! If you go back over the records for my vehicle you will find I have to take it back multiple times for the same problem to make repairs! The only reason I come back is because I don't know what other GM dealers are available. It is sad that I can not get quality work completed, I want to support local business that support our community, but I can not continue quality or even work that can create a safety issue.
It was an eye opener and here is why. Either the service department doesn't know what the bumper to bumper warranty covers or the sales team has no clue. I was told when purchasing my vehicle that it covered everything other than normal upkeep. So my service engine light comes on after hitting water driving home from work on route 7. I take it in to get it fixed and the guy comes to me after 30 minutes says sorry your warranty doesn't cover this we can clear the code and charge you for the time or keep looking. So long story short it cost me $61 for Whitesides to clear a code that I could have done for free and not wasted 3 hours of my day.
Was disappointed with waiting room,.....which is sooo nice. Cappuccino machine out of order and water fountain out of order too.. Look forward to the Cappuccino... Service was good ! Hope it gets fixed before next service !
I arrived 15 minutes early took my truck right in after waiting 2 hours and 20 minutes I walked over to see if my truck was done and it had been done for over an hour the young gentleman said he forgot to tell me was not happy, the older gentleman that was there at the time told me there would be no charge for the service at that time due to their mistake that I did appreciate