Fast, courteous and professional service. Each level of service was met with updates that kept me in the "loop" on what was happening. Very appreciative of the service and time spent making me feel comfortable with my service needs.
It took 3.5 hours to change the oil, fuel filter and do a ���30 min��� software update, and they weren���t going to change the fuel filter, so I asked if they could change it too, due to my truck having 10k miles, and it cost 110 dollars to change a fuel filter, 30 dollars less than engine oil change and tire rotation which The fuel filter should have been included in the service due to it being a diesel. Not very happy
I purchased this 2013 Terrain from Whitesides mid January and it had a slow leak in the front driver side tire. The service tech said there was nail imbedded and it could not be repaired. He tried to sell me a single tire for $235. My wife had just bought a tire the previous day at Walmart for $115. He said sorry there was nothing he could do. I drove to a tire shop and the tire was repaired in 15 minutes. It cost $20.
Friendly staff. Worked with us every step of the way. Dave Wagner is probably the best salesman there. He was very compassionate, played with our kids, kept in contact every day. We are very pleased with him and the service that he provided.
From the time I called to inquire about a car, the person who answered the phone was very informative, told me who would be calling me back for further questions. That person was sales: Tony. He got back to me promptly and he too was very helpful. An appt was set up, I came to see the car and purchased it that day. No pressure, I have been waiting for the Encore GX to arrive for quite some time, so when I saw it on your website, I made the call. The fellow who did the paperwork/title work was very helpful and answered all my questions. His name may have been Eric (I'm bad with names) he also spoke to my insurance company as well. Others who were also right on the spot was the one who transferred my plates quickly to the new car. As for price on this new car, they went straight by the sticker.
We always go to Whitesides any time we want to shop for a vehicle. The whole staff from sales, finance, and service are top notch! We are totally satisfied with our experiences at Whitesides and will continue to shop there in the future. I would recommend this dealership to anyone that was wanting a great experience on a new or used automobile.