Bob parker is an excellent associate. He has bent over backwards to resolve problems & find me a vehicle that works for me & my wife. There are loose ends beyond his control: mail, undercoating and emissions sticker. The reason I deal with Whiteside ,rather than locally, is because I have never had a problem with complete delivery whether it be a personal, family or business vehicle. The mail (papers) & emission are incidental but the undercoating job (premium package) was a terrible job. The idea was to have it done at your site to avoid rock salt, dirt and brine before it was undercoated. It looks like the person who did the under coating just waved the gun under the car. There areas where you can still see the frame paint and the interior rear quarter panels have nothing on them. I understand Bob is working on a solution and I am sure Whiteside will make it right.
Got a routine oil change/tire rotation. Also had an issue with my heating unit. The service department found out that a mouse or small animal had chewed the wires. Was pleased to only have to go without my vehicle for one night. My car was ready by the time I finished work a day later.
Excellent as usual. Prompt, efficient and courteous service. I appreciate everyone being so kind and offering a good customer service experience. I have been a customer for over 25 years and will continue my loyalty in the future
My appointment was for 2:30pm, I got there at 2pm. At 3:15pm I noticed other vehicles being taken care of and mine was still sitting in the lot waiting. Went in and there was 4 men standing there talking, the guy who helped me out went over to see what was taking time. Looked to me that my info was misplaced and missed. However, he tried to fix the issue, it didn't work because it was a broken part in a 2018 truck. They had to order the part, still waiting on a call saying it's in to go have it installed. Usually don't have a problem, this time wasn't such a great experience. Hoping the next will be.
I buy my car there, buy the extended warranty...but when something is wrong with my car I STILL have to pay to have someone drive it (just drive it) and tell me what they THINK the problem is and if what they THINK is wrong is covered by my warranty. I shouldn't have to pay for an estimate when I bought my car there. What is the point in my buying the warranty when I have to pay to find out if my problem is something thats covered.
Exceptional sales person. EXPLAINED every detail concerning the features on the car. Before I took car home I knew how to turn on windshield wipers, headlights, radio, heated seats and clock. Very good experience. All this new technology especially the telephone setup is sometimes over whelming for older people like me who hasn't bought a new car since 2012. I appreciated all the help I received. Thank-you!!