The sales people treated us like royalty. My wife and I never look forward to buying or leasing a new car. This experience was painless. And they gave us a deal we could not pass up. It was worth the trip from Columbus to St. Clairsville.
my 2018 Traverse wouldn't shift out of 1st gear. They had a bulletin on this type of problem and ordered a valve body for the transmission. They got me back on the road by the end of the week. So far so good.
Your dealership did not have the car (2018 Equinox Lt AWD with the options I wanted (cross--traffic alert and blind spot alert). My sales person, Michalene Stonebraker went above and beyond what I expected to locate the car. even though, I did not want a specific color, it took a lot of work on her part to find a car. One was located in Punxsutawney, PA.-several hours away. Someone from your dealership went to PA and brought (drove) the car back to your dealership in St Clairsville,OH..When I picked up the car, Michalene went over everything about the car. She answered all my questions and took the time to make sure I was comfortable with driving it. The car is beautiful (Storm Blue Metalic) and drives and handles well on my West Virginia hills.
I was told that they were behind and at best my car would be done 3 hours later. I rearranged my entire schedule so that my car could be taken that day. I got a call just about an hour later and was told that my car was finished. I don’t know why I was told that my car would take nearly three hours to complete to have it in turn be done in an hour. It not only inconvenienced my entire day, but family members as well so that I could get to the important meetings scheduled later that day. There needs to be a better system at determining the length of time it will take to complete a simple service such as an oil change. We can’t all sit at the dealership all day to wait on a vehicle and we don’t all have the resources to plan for another vehicle to be a back up for us.
My husband and I have visited Whiteside's many times over the last 20 years. The staff has always been very professional and helpful. Whenever we have need of service, they always get us in and out without a long wait. I would highly recommend Whiteside's to anyone looking for great service and great deals.
Very difficult to schedule timely oil change. Called several times. Each time was told it would be 3-4 weeks at least. Very disappointed, especially as the vehicle was bought new from Whitesides within the last year. I’m sure service Quality was fine, however ease of scheduling was difficult and time-consuming. Looking for other areas to have vehicle serviced.