From the time I called to inquire about a car, the person who answered the phone was very informative, told me who would be calling me back for further questions. That person was sales: Tony. He got back to me promptly and he too was very helpful. An appt was set up, I came to see the car and purchased it that day. No pressure, I have been waiting for the Encore GX to arrive for quite some time, so when I saw it on your website, I made the call. The fellow who did the paperwork/title work was very helpful and answered all my questions. His name may have been Eric (I'm bad with names) he also spoke to my insurance company as well. Others who were also right on the spot was the one who transferred my plates quickly to the new car. As for price on this new car, they went straight by the sticker.