I tried to schedule an appointment online which would be my preferred method, but could not get availability to load. So, on to plan b, and I called the dealership to schedule. A lovely young lady asked what time I needed providing a broad variety of available times. I offered my off day and she scheduled me. I dropped my car off the night before and received a call around 9:30 informing me I was ready. I asked to be picked up and they gladly obliged. The driver was a very friendly man. At the dealership, Henry took care of me ... I've previously dealt with Henry and always walked away satisfied.