I was made to wait outside until the men inside finished talking about a work order to be asked what I was there for only for them to apologize because they didn���t know I had a scheduled appointment and when I was there I waited over 3 hours for my car to be fixed but that was not an issue only not being greeted professionally was the real issue
Johnathon, we appreciate the feedback. You should always be greeted professionally and in a timely manner. We have taken steps to ensure that we are socially distancing, including rearranging the service check in area and limiting the amount of people in that area and the customer lounge. Your feedback provides a good reminder that, especially in times like these, the importance of patience and professionalism in all of our interactions.