Was a bit upset that I was told repair would take 2-3 hours and when I brought car in they said it would be all day. I live in Toronto and had no pickup arranged because was not told it was necessary. Was never offered a car, a ride to anywhere,etc. when asked who told you tkength of time was able to tell gentleman “you did” so gave them keys and prepared to wait. Was finished in less then 3 hours. I believe for whatever reason they were going to have me wait for no reason. Perhaps they overbooked, whatever was glad to get out under 3 hours.