This was my second poor experience at this dealership and will be my last. I was notified on friday afternoon(nov8th) that my vehicle would be done end of the day. I told the service agent I would pick it up first thing the next day. I also recieved a notification set morning from my Chevrolet app that vehicle was ready. I arrived at 1030 Saturday, an hour after they opened to find out that my truck was not ready and the diesel guy wouldn't be in till monday to finish it. Due to my schedule I finally went to pick up my vehicle Tuesday. Once there the agent had trouble finding me in the system and my keys. I told him how poor the service was and how I wasted over an hour drive to the dealership and then back home. No attempt was made to correct the situation. All the agent could say is "I am sorry." Well i am sorry on a previous visit you all stripped an air filter screw and left one out. I am sorry that this service department doesn't care to treat customers with respect or take pride in their work. Just a note a simple phone call would have went a long way in preventing this latest incident. Thanks for reading.
routine maintenance took 2 hours ..that is not acceptable....also when i drove out i found that all my tires registered 39 lbs on my car's pressure sensors... 32 is my normal tire pressure. I stopped vehicle and checked pressure with my own gauge and found 2 were 39 and two were at 38. I let air out of each tire to bring them down to 33 so as to compensate for cold weather pressure drop in tires.
Appointment was on schedule and completed quickly. Personnel were very friendly. Inspection report seemed thorough and complete. Service advisor took the time to discuss future service needs. Overall, a very satisfying experience.
I have never been to a dealership where EVERYONE from the service department to the sales are just awesome. I’m 100% satisfied with this place and would recommend to anyone. I live in Arkansas and will drive here from now on to buy any kind of vehicle. AWESOME PLACE AND AWESOME SERVICE 👍🏻