Service manager is refusing to do warranty work on my truck, it won’t start so it’s sitting in the lot there, o and we were informed since they won’t do any warranty work we are responsible for the tow bill now, thanks whitesides for nothing, my husband lost his job, we now do not have a running vehicle, was not given a rental at all. Overall treated poorly, truly disappointed, o and still paying $454 a month for a truck that does not run.
Service appointment took over 1hr 20 minutes for oil change tire rotation etc. NO ONE checked air pressure in any of the 4 tires .. After going home I noticed the low pressure and went to a gas station to pump up each of my tires to correct pressure. All tires were 3 to 4 lbs of air pressure low (warm) with one signalling low at around 27 to 28 lbs ( this was after driving 15 miles on a hot day to the dealership and back home again. Normal for my car is 32 d AP at a COLD reading. Every tire was low and NO technician had even checked pressure even after rotation. I am VERY concerned that the service is NOT being performed as per specs. Air pressure is a SAFETY issue with me.
My personal experience at your dealership was excellent. The representative Ryan Hunter was very honest with my decision and decided what’s better for me as a college student. He helped put me in a vehicle that would definitely get me through college, securely and safely. Thank you Whitesides and GM Financial for helping me and Ryan Hunter in Sales. 10/10 Recommendation.
Very good! Jolynn and Sammy like always did a great job. They went out and found use a truck that was similar to what we used to have. I think they always go out of there way to make their customers happy, that's what keeps us coming back
We had a scheduled appt. for 8 AM - We were told it would be an hour - We waited and waited only to find that the glass company wasn't showing up until 10 AM. - The job took 5 mins. Don't schedule something 2 hours before. Very unsatisfied.